Privacy Policy

General

Last Updated: 18 May 2025

This Privacy Policy outlines how NetEvoTech Pty Ltd ("NetEvoTech", "we", "our" or "us") collects, stores, uses, and discloses personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

The APPs govern the handling of "personal information"—that is, information or an opinion about an identified individual, or an individual who is reasonably identifiable.

At NetEvoTech, we are committed to protecting your privacy. We take our obligations under the Privacy Act seriously and are dedicated to maintaining the confidentiality and security of the personal information you provide to us.

1. Who are we

NetEvoTech Australia ("we," "us," or "our") is a pioneering technology company dedicated to accelerating the global transition to a net-zero future. Our name reflects our mission:

• Net (Net Zero): Our commitment to eliminating carbon emissions and building a sustainable, low-carbon economy.
• Evo (Evolution): Driving continuous progress through innovation to combat climate change.
• Tech (Technology): Leveraging cutting-edge solutions to solve the world’s most pressing environmental challenges.

As a responsible custodian of your personal information, we adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For privacy-related inquiries, contact us via Section 14.

2. What information do we collect and hold?

NetEvoTech may collect and hold a range of personal information about individuals in the course of our business operations, including but not limited to:

Customer/Client Information

• Contact and identification information such as your full name, date of birth, phone number(s), email address(es), residential and business addresses, ABN (if applicable), and demographic data (e.g., postcode, age, gender).
• Transactional and payment details, including your payment method (such as credit card or bank account details) and purchase history of our products or services.
• Product, warranty and service records, which may include details of equipment purchased or serviced, product serial numbers, warranty claims, service and maintenance history, appointment records, and geolocation data where applicable.
• Marketing and engagement preferences, including your responses to promotions, event registrations, marketing communications, customer satisfaction surveys, and interactions with us via social media or online platforms.
• Publicly available and user-generated content that you post, publish, or share through digital channels, including testimonials or feedback provided to NetEvoTech.
• Other relevant personal information provided in the context of an enquiry, complaint, service request, business relationship, or interaction with our personnel.

In the context of employment, job applications, or contractual engagement, we may also collect:

• Full name, contact details, job title, work history, education details, qualifications, references, emergency contact information, tax file number, and superannuation fund details.

Sensitive Information

We do not generally collect sensitive information unless required by law or where you have provided your consent. Sensitive information includes details such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data.

Providing information about others

If you provide personal information about another person (e.g., a business associate, co-applicant, or emergency contact), you must ensure they are aware of this Privacy Policy and have consented to you disclosing their information to us.

Information we collect automatically

When you access our website or digital platforms, we and our third-party service providers may automatically collect certain information (“Usage Information”) to enhance functionality and personalise your experience. Usage Information may include:

• Your IP address or device identifier;
• Browser type, operating system, device type (e.g., mobile, tablet, PC);
• Platform usage data, including page visits, features used, and referring website;
• Timestamp data related to visits, navigation paths, and interaction metrics.

Although Usage Information is typically anonymous, if it is capable of identifying you personally, we will treat it as personal information under this Policy.

Cookies and tracking technologies

We use cookies (small data files stored on your device) and similar technologies to facilitate navigation, enhance user experience, and support tailored content delivery. Cookies help us:

• Recognise your preferences and previously viewed pages;
• Maintain session states (e.g., items in your cart);
• Provide relevant advertisements based on your interests and online behaviour;
• Collect aggregated site usage data for analytics and performance improvements.

You can manage or delete cookies via your browser settings. However, disabling cookies may limit certain features of our website or digital services.

Remarketing

NetEvoTech may use third-party vendors (including Google, Facebook, YouTube, and Instagram) to deliver remarketing advertisements based on your interactions with our website or services. These platforms use cookies to serve ads that are relevant to your browsing history and preferences. Any data collected for this purpose will be handled in accordance with this Privacy Policy and the privacy policies of those third-party providers.

3. Links to other Websites

Our website, reports, or digital materials may contain links to third-party websites, including:

• Industry partners (e.g., renewable energy providers)
• Research institutions
• Government sustainability initiatives
• Technology vendors

Important Notice:

• These third parties operate independently and have their own privacy policies.
• We do not endorse, control, or assume responsibility for:
  • The accuracy of content on external sites
  • Their data collection practices
  • Their security standards

Recommendation:

Always review the privacy policy of any third-party site before sharing personal information. This is particularly important when:

• Accessing carbon offset platforms
• Engaging with partner sustainability tools
• Downloading research papers or whitepapers

4. How we collect personal Information

NetEvoTech collects personal information through these key methods in delivering our green energy solutions:

Product and Service Interactions

• When you:
  • Purchase or inquire about our energy storage batteries, solar systems, or eco-drones
  • Register your product warranty or request maintenance
  • Use our battery monitoring systems or energy management platforms
  • Participate in drone-as-a-service programs for agricultural applications

Technology-Based Collection

• Through:
  • Battery performance telemetry and energy usage data from installed systems
  • Drone operational data (flight patterns, battery consumption metrics)
  • Solar system monitoring platforms and inverters
  • Mobile apps for energy management and equipment control

Business Development

• During:
  • Farmer consultations for fossil-fuel replacement programs
  • Commercial negotiations for large-scale energy storage deployments
  • Research partnerships on renewable energy innovations
  • Government grant applications for clean energy projects

Digital and Traditional Channels

• Via:
  • Our website contact forms and product configurators
  • Trade shows and renewable energy exhibitions
  • Webinars on sustainable farming practices
  • Customer support portals for technical assistance

Third-Party Sources

• From:
  • Agricultural cooperatives implementing our drone solutions
  • Energy retailers for joint solar+battery offerings
  • Research institutions collaborating on clean tech
  • Government energy and climate programs

Quality Assurance

• Service calls may be recorded to improve our green technology support (with notification at call commencement)
• Product feedback surveys to enhance our sustainable solutions

5. How we use your personal information

We use your personal information to deliver and enhance our sustainable energy solutions:

Product and Service Delivery

• Provide and maintain our green energy products (battery storage systems, solar solutions, and electric agricultural drones)
• Offer technical support and warranty services for our products
• Manage product registrations and service appointments
• Process payments and financing for clean energy installations

Marketing and Communications

• Inform you about new sustainable technologies and services
• Share updates on renewable energy initiatives and promotions
• Conduct targeted marketing through digital channels (with opt-out options)
• Administer sustainability-focused competitions and events

Customer Experience Improvement

• Analyze product performance data to enhance our solutions
• Conduct research to develop more efficient green technologies
• Gather feedback to improve our services and customer support

Operational and Compliance Needs

• Fulfill our legal obligations, including:
  • Product safety notifications
  • Compliance with renewable energy regulations
  • Reporting to government energy agencies
• Monitor and improve our business operations
• Prevent fraudulent activities and ensure system security

Employment Purposes

• Process job applications for positions in our green tech company
• Manage employee records, payroll, and superannuation
• Conduct training and performance evaluations
• Maintain workplace health and safety standards

Customer Engagement

• Share success stories and testimonials (with explicit consent)
• Publish case studies demonstrating emission reductions
• Highlight customer achievements in sustainability

We may contact you through various channels including email, SMS, phone, or post. For any marketing communications, we will always provide clear opt-out options.

For job applicants, we may conduct reference checks and verify qualifications as part of our recruitment process for positions in our clean energy company.

All personal information is handled in accordance with our sustainability values and privacy commitments. We ensure our data practices align with our mission to create a cleaner energy future.

6. Direct Marketing

NetEvoTech, along with our authorized partners and service providers, may send you direct marketing communications about:

• New sustainable energy products (battery storage systems, solar solutions, electric agricultural drones)
• Special offers on clean technology installations
• Renewable energy workshops and events
• Government incentive programs and rebates
• Sustainability tips and energy efficiency advice

Communication Channels:

We may contact you via:

• Email (e.g., solar system optimization tips)
• SMS (e.g., battery maintenance reminders)
• Post (e.g., renewable energy guides)
• Phone (e.g., follow-ups on service inquiries)

Your Consent Options:

• We obtain your consent explicitly when you:
  • Subscribe to our sustainability newsletter
  • Download green energy resources
  • Participate in eco-tech events
• In some cases, consent may be inferred if you don't opt-out when given the opportunity

Easy Opt-Out:

You can unsubscribe at any time by:

1. Clicking "unsubscribe" in any email
2. Replying "STOP" to SMS messages
3. Contacting our Accounts Team at [accounts@netevotech.com.au]

Important Exceptions:

We may still contact you regarding:

• Critical product updates (e.g., battery safety notices)
• Mandatory service advisories
• Warranty information for your green tech products
• Responses to your specific service requests

Partner Communications:

When participating in joint promotions with:

• Renewable energy providers
• Agricultural sustainability programs
• Government clean energy initiatives

...we ensure all marketing aligns with our environmental values and your privacy preferences.

Note: If you opt out of marketing from NetEvoTech, this doesn't automatically extend to our trusted sustainability partners - you may need to manage those preferences separately with each organization.

7. How we disclose your personal information

We may share your personal information with external organizations only when necessary for our sustainable energy operations:

Authorized Third Parties

• Technology Partners:
• Battery manufacturers for warranty claims
• Solar panel providers for system maintenance
• Drone component suppliers for repairs
• Service Providers:
• Renewable energy installers
• Cloud-based monitoring platform operators
• Payment processors for clean tech purchases
• Marketing agencies (for sustainability campaigns)
• Agricultural Partners:
• Farming cooperatives implementing our drone solutions
• Agritech researchers improving emission-free equipment

Regulatory Disclosures

• Government energy agencies (for compliance reporting)
• Environmental regulators (emissions reduction verification)
• Safety authorities (battery/drone incident reporting)

Business Relationships

• Related companies within our sustainability network (Section 9)
• Financial institutions for green energy financing options
• Legal/accounting advisors for clean tech projects

Special Circumstances

• Subsequent owners of installed systems (technical specs only - no contact details)
• Research institutions (aggregated/anonymized data only)

Important Notes:

1. All third parties must:
   
   • Use information only for its intended green energy purpose
   • Maintain equivalent privacy standards
2. We never sell your personal data to fossil fuel companies or unrelated marketers
3. For financing options:
   • If you apply for renewable energy financing through partners, we’ll share only necessary details
   • Financing partners have their own privacy policies
4. You may withdraw consent for specific disclosures (except where legally required) by contacting our Sustainability Data Officer.

8. Related entities

We may share your personal information with our related companies within the NetEvoTech group for the purposes outlined in this Privacy Policy. This includes:

Purpose of Sharing:

• To deliver integrated clean energy solutions across our network
• To optimize your experience with our sustainable technologies
• For coordinated customer support across our green product lines
• To develop new renewable energy innovations

How We Use Shared Information:

We may analyze combined information to:

• Predict your future clean energy needs (e.g., when you might need battery upgrades)
• Recommend tailored sustainability solutions (e.g., solar expansion opportunities)
• Improve our eco-friendly product offerings
• Personalize communications about relevant green technologies

Examples Include:

• Sharing agricultural drone usage data with our battery division to improve performance
• Coordinating between solar and storage teams for system optimization
• Analyzing energy patterns across regions to develop better solutions

Data Protection Assurance:

All related entities:

• Are bound by this Privacy Policy
• Maintain equivalent security standards
• Use information only for approved sustainability purposes

Your Rights:

You may request details of which related entities have accessed your information by contacting our Privacy Officer at [insert contact details].

Note: This sharing helps us maintain our commitment to comprehensive, innovative clean energy solutions while respecting your privacy.

9. Disclosure to overseas recipients

Our related entities and some of our service providers (including information technology service providers) may be located overseas and, as a result, personal information collected and held by NetEvoTech may be transferred overseas. The countries in which these recipients may be located will vary from time to time, but may include China, Germany, New Zealand, and the United States of America.

10. How we hold and store your personal information

NetEvoTech takes the security of your personal information seriously. We store and protect your data in the following ways:

Storage Methods

• Digital Systems:
  • Secure cloud-based platforms for energy monitoring and customer management
  • Encrypted databases for storing battery performance and drone operational data
  • Third-party IT providers with strong sustainability and security commitments
• Physical Records:
  • Paper documentation (e.g., signed contracts, installation permits) in locked storage
  • Secure disposal processes for printed materials
• Recorded Communications:
  • Customer service calls (for training and quality assurance)
  • Webinar and workshop recordings (with participant consent)

Data Security Measures

We implement robust safeguards to protect your information:

• Technical Controls:
  • Encryption for stored and transmitted data
  • Multi-factor authentication for system access
  • Regular cybersecurity audits
• Physical Security:
  • Restricted access to offices and data centers
  • Secure destruction of outdated records
• Process Safeguards:
  • Staff training on privacy and data protection
  • Strict access controls (only authorized personnel)

Data Retention

We retain personal information only as long as necessary for:

• Ongoing clean energy service provision
• Compliance with renewable energy regulations
• Warranty and product safety requirements

11. Help us to ensure we hold accurate information

At NetEvoTech, we strive to maintain the accuracy and completeness of your personal information to deliver reliable clean energy solutions. Since we rely on the details you provide, we encourage you to:

Your Role in Data Accuracy

• Notify Us of Errors
• If any information we hold is incorrect (e.g., contact details, system specifications), let us know promptly.
• Keep Us Updated
• Inform us of changes to:
  • Mailing/billing addresses
  • Farm or business contact details
  • Energy system configurations (e.g., expanded solar capacity)
• Verify When Requested
• During service appointments or warranty checks, we may confirm your details are current.

Our Commitment

• We will promptly correct any inaccuracies upon verification.
• If we cannot resolve a discrepancy (e.g., conflicting energy usage reports), we’ll work with you to clarify.
• Updates can be made by contacting our Accounts Team at Accounts@netevotech.com.au

12. Your can access and correct your personal information

You have the right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading—subject to certain exceptions permitted by law.

To access or request the correction of your personal information, please contact us using the details provided in Section 14 of this Privacy Policy. For security and verification purposes, we may require that your request be made in writing. In some cases, we may charge a reasonable fee to recover costs associated with retrieving and supplying the requested information. This fee will not apply to the act of making the request itself, and we will notify you of any applicable charges before processing your request.

Access or correction may be refused in certain circumstances permitted by law. These may include, for example, situations where:

• The request relates to anticipated legal proceedings;
• Providing access would unreasonably impact the privacy of others;
• The request is deemed frivolous or vexatious.

If we deny your request (whether for access or correction), we will provide you with a written explanation of the reasons for our decision, unless it would be unreasonable to do so in the circumstances. If we refuse to correct your personal information, you may request that we attach a statement to the relevant record indicating that you have requested a correction.

If you are dissatisfied with the outcome of your request, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Making a complaint

If you believe that your privacy has been compromised or that we have breached applicable privacy laws, you have the right to make a complaint.

To lodge a complaint, please contact us using the details provided in the “How to Contact Us” section of this Privacy Policy. Please include a clear description of your concerns along with any supporting information or evidence you consider relevant.

Upon receipt of your complaint, we will:

• Acknowledge your complaint in writing within 7 business days;
• Review and investigate your concerns in line with our internal complaints handling process;
• Contact you if we require any further information to assist our investigation;
• Provide a written response setting out the outcome of our investigation and any actions we propose to take, within 20 business days—provided we have all necessary information to do so.

If we are unable to meet this timeframe, we will keep you informed about the progress and anticipated resolution date.

If you are dissatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC). Contact details for the OAIC are as follows:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

14. How to Contact Us

If you would like to:

• Update your contact details or other personal information;
• Opt out of receiving direct marketing communications;
• Request access to or correction of the personal information we hold about you;
• Make a complaint regarding your privacy or how your personal information has been handled; or
• Ask any questions about this Privacy Policy or the accuracy of your information,

please contact NetEvoTech’s Privacy Officer using the details below:

Telephone: +61 2 9168 7918

9:30 am – 5:30 pm (AEST), Monday to Friday (excluding NSW Public Holidays)

Email: Accounts@netevotech.com.au

We will respond to your enquiry as soon as reasonably practicable.

15. Changes to our Privacy Policy

NetEvoTech reserves the right to amend this Privacy Policy at any time. Where changes are material, we will take reasonable steps to notify you before those changes take effect—such as by posting an updated version on our website or contacting you directly where appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how we manage your personal information.

This Privacy Policy was last updated on 18 May 2025.

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